Service Agreement

Our service agreement is interactive and should only take a few moments of your time.
We want to know a bit about you, your home and any pets and appreciate as much detail as possible.

Thank you for choosing HOUSEGUARD.

Note: Please complete the Book Service page with the details of your requested visits.

Our goal is your Peace of Mind

Service Agreement

Service Agreement (Nov 2018)

Full Name *

Email *

Address / City *

Postal Code *

Address of visits if they are at a different location

Phone *

Cell Phone

Alternative Phone

Is indoor plant watering required?

Yes

(may be additional charges)

If yes, how many plants? *

How many plants will require watering and how much time is required. Please note that we water plants at your direction and cannot be responsible for any concerns that may arise. We do recommend placing plants on a service that cannot be damaged by leaking pots.

Is snow clearing required?

Yes

(additional charges)

If yes, please supply details: *

Please detail areas to clear, ie: front drive, sidewalk, back parking pad, walkway along side of home

Is outdoor garden watering required?

Yes

(may be additional charges)

If yes, please supply details. Customer must provide access to water. *

How many plants will require watering and how much time is required. Please note that we water plants at your direction and cannot be responsible for any concerns that may arise.

Is lawn mowing required?

Yes

(additional charges)

If yes, please supply details: *

Please detail areas to mow, ie: front yard, back yard, boulevard area.

Pets

(Number/type of pets or time required may affect the price)

Pet(s)?

Yes

Pet's Name

How Many?

Types of Pets

How much time do you anticipate is required to attend to your pets needs?

Special Care or Meds Required

Health Concerns

Would you like your key returned?

Yes

(There is no charge for an initial consultation and key pickup. There may be a fee to return keys. We encourage keys to be left with your HOUSEGUARD representative between bookings. This will leave you with a one step process during your busy holiday planning. Call us to book and done!)

Is parking available for your HOUSEGUARD representative?

Yes

(Any parking fees will be an additional charge)

Where is parking available for the rep and what is the anticipated cost? *

Do you smoke in your home?

Yes

If you are a new customer, where did you hear about us?

If you are a returning customer, ask us about our referral program

Please complete and submit this contract to ensure that the reserved service may be provided. The Company reserves the right to cancel service without notice if this contract is not submitted. This contract may be signed in one or more counterparts, either originally or by way of facsimile or electronic delivery (each of which shall be deemed to be an original), all of which together shall constitute one and the same document. This contract and the terms and conditions attached hereto set forth the terms and conditions under which the Company will provide the services, including any future services, provided to you.

Method of Payment *

Cheque

E-Transfer

Visa

Mastercard

Credit Card Number

Expiry Date

CVV number

Contact & Emergency Information

In case of emergency, the following information may be needed for Houseguard to effectively look after your home and/or pet.

Your Contact Info During Absence

Local Contact & Other Keyholders

List names and phone numbers

Veterinarian

Alarm Company

Temporary Codes / Passwords

Please advise your alarm company of the HOUSEGUARD representatives name and dates they are visiting so they can call in if the alarm is accidently set off. HOUSEGUARD is not licensed to do alarm responses.

Other (IE: Plumber/Furnace)

Insurance Co

Other Notes

TERMS AND CONDITIONS

3774172 Manitoba Ltd., operating as Houseguard Housesitters, including its successors and assigns, shall be referred to herein as the “Company”.  The person or persons to whom or for who service is provided, their heirs, executors, administrators, successors and assigns, as applicable, are referred to herein as “the Client”. The employee, agent, contractor, sub-contractor or other person selected by the Company to provide service to the Client is referred to herein as the “HOUSEGUARD representative”. The location at which service is provided is referred to herein as the “Premises”. 

RESERVATION AND PAYMENT FOR SERVICE
All payments to the Company may be made by any credit card accepted by the Company, cheque or by e-transfer. If reservation of a particular  service  requires  advance  payment  of  any  amount,  the  Company  will  only  assign  a  HOUSEGUARD representative to  provide  the  reserved  service  if such payment is rendered at the time service is reserved. Otherwise, the Company will consider the service to be non-confirmed and will not assign a HOUSEGUARD representative until payment is received.  Full payment by cheque, e-transfer or credit card is required at the end of service.

CANCELLATION OR CHANGE OF SERVICE
There is no charge for cancellations made with more than a 24 hour notice (except for key return and non-refundable deposit for new customers as described below).  Any cancellation with less than 24 hour notice will be charged a fee.

NSF & DELINQUENT ACCOUNT POLICIES
Should a cheque payment not clear or a payment not be made within 30 days , the Company may, without prior notice or authorization, and without the cardholder’s signature, charge the amount of the cheque which did not clear, plus any administrative fee against any credit card on file with the Company. Additional fees including a 2% monthly interest charge may be added.

OUR SERVICES
All new customer bookings require a 50% non-refundable deposit at the time service is reserved. The remaining 50%, plus any and all taxes  are  due  and  payable  on  the  last  day  of  scheduled  service  and  if  not  received  by  this  date,  the  Company  may  apply  the  charge without the cardholder’s signature, against any credit card on file with the Company. In addition to the service fee, some services (i.e. live-in  services  but  not  limited  to)  may include  a  further  charge.  In  the  case of  a  live-in  HOUSEGUARD representative,  the  Client  is  required  to  make  suitable arrangements with their HOUSEGUARD representative to provide food and/or a cash food allowance during the period of service. Note that the length of live-in assignments is based on the number of calendar days (with a minimum of 2 days), not 24-hour periods, of service. There  is  no  charge  for  an  initial  consultation  and  key pickup.    There  may be  a  fee  to  return  keys.    We  encourage  keys  to  be  left  with your HOUSEGUARD representative between bookings.  

GENERAL
In consideration for the Company and the HOUSEGUARD representative providing services, the Client for itself and on behalf of all other occupants or residents of  the  Premises,  hereby  release,  waive  and  discharge  the  Company  and  its  directors,  officers,  employees  and  agents,  including  the HOUSEGUARD representative (collectively, the “Releasees”), from any and all liabilities, claims, including for the Releasees’ negligence, judgments,  losses, costs,  expenses,  damages,  including  damages  to  the  Premises,  or  injuries,  including  death  or  sickness,  to  persons  or  to  animals,  that may be sustained as a result of, or in connection with the Releasees providing the services. Further, the Releasees are not liable for any loss,  damage  or  injury caused  directly  or  indirectly  by  any animal  or  person  residing  in  or  visiting  the  Premises  under  the  care  of  the Releasees,  however  caused,  including  but  not  limited  to  the  soiling  or  damage  of  carpets  or  furniture  by  pets,  or  any  damage to  the Premises  by any person  who  visited  or  resided  in  the  Premises  at  any time  during  the  period  over  which  the  Releasees  provided  the services. The Client hereby warrants that it has read and explained this waiver of liability statement to all other occupants or residents of the Premises, and any other owners of the pets, and that all such persons fully understand its entire content, and acknowledge such release and discharge of the Releasees.
The Client hereby indemnifies and saves harmless the Releasees against any and all liabilities, claims, losses, costs (including fees on a solicitor  and  client  basis)  damage  or  injury  to  the  Premises,  contents,  animals,  occupants  or  visitors  which  may  occur  during the provision of services by the Releasees.  
It  is  agreed  and  understood  by  the  Company  and  the  Client  that  the  Company  is  not  an  insurer  and  that  insurance,  if  any,  covering personal  injury  and  property  loss  or  damage  at  the  Premises  shall  be  obtained  by  the  Client.  The  Company  is  being  paid  to  provide agreed upon services. The amounts being charged by the Company are not sufficient to compensate the Client for loss or damage, and the Company is not assuming responsibility for any such loss or damage which may occur by reason of failure or deficiency in service in any respect, even if due to the Releasees’ negligent performance  or  failure  to  perform.  If  there  is  any damage  to  the  Premises  as  a result of the HOUSEGUARD representative providing the services, the Client undertakes to inform the Company of such damage as soon as possible, but in any event no later than 7 days after the services were provided. 
The Company cannot guarantee the availability of a particular HOUSEGUARD representative to provide the service and reserves the right to change such HOUSEGUARD representative at  its  discretion  and  under  certain  circumstances,  including  but  not  limited  to  when  such  HOUSEGUARD representative  becomes  unavailable  due  to  illness, accident, injury or other reason.
The Client hereby authorizes the Company and /or the HOUSEGUARD representative to act as its agent to take such steps as the Company and /or HOUSEGUARD representative deems necessary to ensure the  safety and security of the Premises, animals or persons in the Company’s care and the Client agrees to be financially  responsible for any steps whose cost is not a part of the service fee, including but not limited to an extension of service, additional visits, veterinary care, HVAC, electrical or plumbing work. 
The Client agrees that they will not at any time solicit,  accept, suggest or otherwise encourage private  employment or contracting of any HOUSEGUARD representative of the Company. No addition or alteration of this contract shall be considered binding unless same is initialed by the Company and the Client.

This will confirm that you are consenting to the provision of any personal information that may be requested and required by the Company to permit us to provide our services to you, and further that you are consenting to the Company’s continued storage of any such personal information for a reasonable period of time, under secure conditions, as may be required to allow us to continue to provide our services to you. A copy of our Privacy Statement is available for review by clicking here.

I acknowledge that I have read and understand the provisions of the Service Contract as set out on this page and I agree to all of the terms and conditions herein.

I AGREE TO THE TERMS AND CONDITIONS *

Yes

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To ensure the safety & care of your home & pets please advise HOUSEGUARD when you return home, or if you are delayed.